Returns/Exchanges for online purchases
For purchases made online, we are more than happy to exchange or refund any part of your purchase.
Simply return the product to us at the address shown below and include a copy of your online receipt (if you have it) and note with your name and phone number so that we can contact you should it be necessary. When the product is received, we will issue a refund in the amount of the merchandise cost using the same payment method you used for payment.
Send the product back to us at the address shown below and let us know what it is you would like to exchange it for. Our standard shipping charges will apply to shipment of replacement product. We can make the process easier if you will call us (405) 321-6539 and we will go over the process with you and make sure we have the item you want to exchange in stock.
Balfour of Norman
792 Asp Ave.
Norman, OK 73069
You may also return/exchange items in our store if you happen to be in Norman. If there are any questions, just give us a call (405) 321-6539